These are presented under the guise that they are personalized recommendations tailored to you, when in fact the products may not be in your financial best interest.Īnd, in order to use any of the apps, consumers must also agree to settle any future dispute through what’s known as mandatory arbitration, not by going to court, says Syed Ejaz, a financial policy analyst at CR who worked on the investigation.Īrbitration is a company-selected private forum for dealing with complaints, in which consumers have been less likely to prevail and generally have no right of appeal. They learned that for the benefit of seeing a credit score, consumers must, perhaps unwittingly, agree to give up substantial amounts and types of personal and other data that “may then be shared beyond the parties listed in the app’s privacy policy,” says Bill Fitzgerald, the researcher for Consumer Reports Digital Lab who led the privacy policy review.įurther, by signing up, consumers make themselves subject to a steady stream of offers and advertisements for financial products and services. To that end, CR’s code experts also performed a type of digital “track and trace,” to find out whether the apps were communicating with third parties. One goal was to understand what type of information the services collect from and about users, and how that information is shared. For the two that charge for their services, they paid the enrollment fees of $19.95 for myFICO and $24.95 for TransUnion Score & Report.ĬR’s experts then pored through the apps as well as their websites, reviewing their privacy policies and terms of service agreements. To examine the apps, CR’s experts downloaded and signed up for each of the five. And most do not provide access to the type of credit scores that can meaningfully help you. (Download a PDF of CR’s credit app methodology.)Ĭhief among these: All collect and share more data about you than they need to perform their core functions, according to CR’s experts, mainly so that they can upsell you other products and services. Credit Karma alone says it has 100 million users.īut despite their popularity and promise, an investigation by Consumer Reports of five apps that provide credit score monitoring-in addition to Credit Karma and Experian Credit Report, they are Credit Sesame, TransUnion Score & Report, and myFICO-in fact have significant drawbacks and few upsides. So it’s perhaps no wonder that an entire industry has sprung up to give people access to their credit scores and help them keep track of their movement. And because the scores can also be used by others-from phone and utility companies to car insurers and even prospective landlords-to make decisions about you, these scores have money-in-the-bank value if you can get them high and keep them up.īut to get access to these scores, you usually have to pay, or hunt for them as a perk from a bank or credit card company. Having a good one means you can get a loan or open a credit card account with a favorable interest rate. Like most consumers, Ha and Bonnabel understand that their credit score matters-a lot.
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